Our return policy is simple: We will refund your first purchase of one bottle within 60 days of receipt. We hope you benefit from our products and experience how important they are to your and your pets’ health, which is why we have a terrific return policy. If you are not satisfied with our product, we offer a 100%, 60-day money back guarantee on your first bottle purchased (any size) from our website. Your original shipping costs will not be refunded. PLEASE NOTE: Our 100% guarantee applies to purchases made through restore4life.com and lumapet.com ONLY. Product purchased through any of our distributors is subject to their return terms and conditions. Contact us for further details.
You can cancel your subscription at any time, for any reason. Our 60-day, money-back guarantee applies to the purchase of your first bottle only. Subscriptions will be charged a 20% handling fee to return product according to our money-back guarantee.
We will honor our 100%, 60-day money back guarantee by crediting our wholesale accounts for product they refund to their customers. First purchase, one bottle only, and within 60 days of purchase.
Biomic Sciences is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs. Refunds on will not be given on shipping charges for orders rejected by Customs.
Returns for merchandise* shipped within the US:
Refunds are available for merchandise returned within 30 days of purchase. Merchandise must be in original condition. Original condition refers to any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer. The item(s) must not smell of smoke and/or body odors, are not covered in pet and/or human hair, and are not stained or damaged.
Attn: Returns Department
4351 Seminole Trail
Charlottesville, VA 22911 USA
Returns for a refund can be mailed back to us via your shipping method of choice to the address above. Customer is responsible for return shipping costs. Restore4life.com will refund the cost of the merchandise to the original method of payment once received. Any expedited shipping costs from original order are non-refundable.
Returns/Exchanges for merchandise* shipped outside of the US:
Returns and Exchanges are not permitted for international orders.
*Merchandise is not eligible for the 60-day money back guarantee.