Shipping & returns
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Frequently asked questions
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UK shipping costs
We offer free standard UK delivery for orders over £72, shipped to addresses in the UK.
Standard UK delivery is £3.49 and aims for delivery in 3-5 working days.
Express UK delivery is £8.50 and aims for delivery in 1-2 working days.
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EU shipping costs
For orders being delivered to the EU: VAT is not collected at checkout and will be charged by Customs on arrival in destination country.
When shipping to Europe, delivery costs are based on order weight and shipping method selected.
Standard EU delivery starts at £7.90 and aims for delivery within 21 working days.
Express EU delivery starts at £19.49 and aims for delivery within 5 working days.
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Do you ship from the EU?
All orders through our UK site are shipped by our exclusive distributor partners at YourHealthBasket. They are located in the UK and ship our products from the UK to customers in the UK and EU.
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How are my orders shipped?
All orders through our UK site are shipped by our exclusive distributor partners at YourHealthBasket. They are located in the UK and ship our products from the UK to customers in the UK and EU.
We use Royal Mail, DHL, and other carriers depending on where your order is headed and which delivery method you chose for your order.
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When will my order ship?
Orders are dispatched Monday – Friday. Wherever possible, we aim to ensure same-day dispatch for orders placed before 2pm.
On Mondays and any day following a public holiday, we experience a backlog of orders. In these situations, same-day dispatch may simply not be possible. Thank you for your understanding.
Dispatch times provided are targets but on occasion, delays are inevitable. In such cases, we’re genuinely very sorry and will try to expedite your order as soon as possible but we cannot be held liable for carrier failure.
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How can I check my order status?
Please refer to the tracking links in the email you received with your shipment information to track delivery of your package. If you need additional assistance, please contact our Customer Support team at YourHealthBasket located in the UK at uk.info@intelligenceofnature.com.
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Returns & exchanges
It is our hope that you and your family are able to fully experience the benefits that ION* gut health products have to offer. This is why if you are not satisfied with any of our products, we offer a 100%, 60-day, money-back guarantee on your first bottle purchased (any size) from our website.
Please Note: Your original shipping costs will not be refunded. Our 100% guarantee applies to purchases made through our UK site, uk.intelligenceofnature.com, only. Product purchased through any of our distributors is subject to their return terms and conditions. For more information, please contact our Customer Support Team in the UK at +44 (0) 1245 905505 or e-mail us at uk.info@intelligenceofnature.com.
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My order arrived damaged. What do I do?
If your order arrives and it is clearly damaged, if it is possible to sign for the delivery as damaged, please do so as this speeds up the claim process. Please take photos of both the exterior and then the subsequent damaged items as without these, we cannot offer a refund or replacement. All damages must be reported within 48 hours of receipt by email or phone. Please do not open the damaged product until you have been in communication with us.
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Do you deliver to hotels?
We accept orders with a hotel as the delivery address, however, we will ensure a fully tracked signature delivery service is used. We will not be held responsible for any successful delivery to a hotel that is not received by the hotel guest.
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Selected Shipping Method
We reserve the right to amend the shipping method chosen to give your order the added security of tracking and/or a signature. If you specifically request we send an order without tracking, you agree to waive your right to a replacement or refund if the parcel is lost. This also applies if you specify a "safe place" and tracking indicates successful delivery.
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